Designed and conceptualised a tracking platform
for stakeholders to track their hardware, production
and consumption volumes of their spirits
Successfully onboarded and migrated close to
20 partners onto the new system
Role
UI Designer, UX Researcher
In Collaboration with
Agile Labs
Tools
Figma, Lucid Chart
In order for existing stakeholders to track their existing hardware, production and consumption volumes of their spirits, ecoSPIRITS uses minimally 3 applications (CircularONE, TrackAbout, SmartPour Pairing) to fulfil the stakeholders' needs. Hence, the main objective was to build an application that enables stakeholders to track their existing hardware, track their spirits' production and consumption volumes through a dashboard and pair SmartPours.
In order to gain a better understanding of the users experiences, we first distinguish the different personas and the needs that they require.
Persona #1: Brand Owner
Persona #2: Licensed Operator
Persona #3: Distributor
Persona #4: Venue Partners
Thereafter, we try to understand user behaviours on the ground through their day-to-day interactions. More often than not, the Internal Operations Team who have the opportunities to meet the stakeholders will share with us their experiences. We listed the observations and insights, and did a simple affinity map to find out what were the common painpoints and problems that the users were currently facing.
Overall, we found out that it was difficult to consolidate all of the day-to-day operations at a glance and users were currently using more than 1 platform to carry out their daily operations. More often than not, the existing CircularONE platform could not present the captured information succinctly and neatly to the users, making them confused as to how to navigate and get the necessary data they wanted.
The key is to ensure that the new CircularONE platform will be able to include features that can cater to tracking, dashboard, SmartPour Pairing, and should offer no less than the existing softwares that ecoSPIRITS is using.
It is also important to note that there is a need to ensure data privacy and no data should be leaked across different stakeholders.
Platform Management (ecoSPIRITS only)
- Includes overall tracking of all existing Hardware, Product, Partners across CircularONE
Dashboard Management
Partner Management
- Includes User, Role, Site Management
Hardware Management
- Includes Tracking, Registration, Allocation, Transfer, Configuration, Fill, Deplete
Product Management
- Includes Create, Management, Trace (Product Recall)
Notification Management
- Includes Email Notification
Integration Management
- Includes API Management
Our team proceeded to determine different user flows to ensure that all of the main features are interlinked and users can easily access to these features.
We listed out the steps that each user will require to access each feature, and from there we worked on the UI.
Based on our wireframe sketches, our team came out with the first hi-fi screen designs for the CircularONE Platform.
Based on the launch of CircularONE, the team gathered feedback from the team and made the necessary UI changes to improve the overall UX of the platform.
For instance, we included:
- Workflow requirements slider to ensure that user knows what to expect before starting a workflow
- Summary explanation before a user proceeds to start any step within a workflow
- Images / Illustrations to depict what the user should scan prior to every step within the workflow
- Ensure that all invalid scans have been resolved at the scan summary before proceeding to submit a workflow report
As ecoSPIRITS does not have an existing Style Guide for web and mobile, we worked together with Agile Labs to create an brand new style guide for use. We introduced a wider colour spectrum, and designed a fix set of buttons and other components that are widely used across the platform.
Note: The new style guide is made with reference to ecoSPIRITS branding guidelines
